The bonus for reaching KPIs is paid once a month at the first week of a new month. The bonus amount will be added to your account and included in your payment.
Category: Payment
Payment
What does ‘Credit’ mean?
Your credit balance includes you credits which eMop gives you to cover the cost of the cleaning products. Also we give you a credit to cover penalties fees if you don’t have enough money on your main balance to cover it.
What does ‘Correction’ mean in my transaction history?
Such kind of transaction can mean, for example, your time at your job has been updated or mistaken penalty fee has been removed from your balance.
What ‘calculating’ mean on the button ‘Next payout to the bank’?
From Wednesday to Friday eMop calculates your payment which will be transferred to your account on upcoming Tuesday. This period the payout amount is not available and you can see ‘calculating’ on the screen.
Why does the amount of ‘next payout’ is different with my balance?
eMop pays your weekly for the completed week, 9 days after the week is closed. This weekly payment is available on main screen of the ‘Finance’ section in your App.
The balance is all your money which are on your balance in eMop’s App which haven’t been paid yet. As soon as eMop transfers money to your bank account, this amount is removed from your App and your balance decreased for this paid amount.
How payment is calculated
The payment is calculated based on all transactions that took place within the reported week minus deductions of penalty fees and credits you could have within the current week.
You can check what exactly is included in your upcoming payment by clicking ‘next payout to the bank’.
I need payslip
You work as a self-employed individual with eMop. We don’t provide any payslip as it is available only for employees. But if you need proof of your earnings with eMop, please send us a request to emopper@emop.world and we will send you it within 3 business days.
What are the accepted payment methods?
We transfer your earning directly to your bank account which you provide us with when you join the platform
I need a proof of contractor status
All eMoppers are independent contractors, If you need an official letter that you are an independent contractor, please send us a request to emopper@emop.world and we will send you a letter within 3 business days.
Why did I stop receiving payments?
If you stopped receiving payments, it may mean that you haven’t completed any job during the reported weekor you had a penalty fee which reduced your weekly payment to £0. Please check your transaction history before contacting the support team by email emopper@emop.world. We will reply you within 3 business days.
Will I be paid if the customer cancels or doesn’t show up?
It may happen that you have arrived on time, but the client is not at home, and you are unable to contact them. In this case, we recommend you wait at up to 30 minutes and keep calling a customer. If you cannot reach the customer, report to Telegram about the issue. We will close the job and compensate you according to the compensation rates which you can find in Docs -> Fees&Compensations
I was paid the wrong amount
If your payment amount doesn’t match with the completed work you have done, please, double check your transaction history to be sure you were not charged any fees.
If you still believe your payment is incorrect, please, please send us an email to emopper@emop.world with details what exactly was wrong and we will reply you within 3 business days.
Can I get tips?
Currently, we don’t have an automatic option where clients can add tips via the online platform. However, if the client wishes to tip you whilst you are at their property please feel free to accept this cash, at the end of the day they are rewarding you hard work.
When do I get paid?
eMop processes payment every Tuesday, 9 days later after the reported week.
Each week, eMop calculates the jobs you have completed from the Monday to Sunday a week before.
On the main screen of your ‘Finance’ section’ you can find the date of the upcoming payment, the amount and the period you will be paid for.
By pressing ‘Next payout to the bank’ you can find transactions included in your upcoming payout
How are taxes handled?
eMoppers are independent contractors who use the eMop Cleaning Service Platform. You are responsible for paying your income taxes. We don’t withhold any taxes on your behalf. If you have any questions about paying taxes, we recommend you to consult with a tax specialist.
Also, you check this link to find out more about taxes.
My payment for the job has been decreased
We charge clients and pay you according to the actual time you spend at the client’s home. A customer receives a text message when you pressed ‘Start’ and ‘Finish’. Please be aware that in some cases the client can state that the start and finish times are incorrect, at this point we always take the clients word and we shall proceed to re-calculate the timings. Please understand that you always should ‘Start’ and ‘Finish’ accurately according to the actual time you stay at the client’s property.