Category: Mobile App

If you see ‘Time restriction’ when you wish to accept the job, it means that you have another job which is estimated to be finished less than 3 hours before a new job you want to accept. eMop applies this rule to prevent late arrival to clients.

However, it may happen that a new job which you wish to accept is not far away from the place of your current job and you can manage to be on time. In this case, contact eMop Support Desk via Live Chat on your eMop app to check if you can be assigned to this new job.

There could be a number of reasons why you could be blocked. It could be that you cancelled a job at the last minute or you didn’t show up for a job or you did something against our rules. If you are blocked you won’t be able to accept any new jobs until you are unblocked. However, you can complete all the jobs, accepted earlier. If you are blocked for some reason then you must contact the eMop Support Team by email emopper@emop.world .

If you would like to re-schedule the time of a booking in new orders then please contact the Support Desk by email emopper@emop.world or via Live Chat on your eMop app .

Let us know the job ID and time you wish to reschedule. We will contact the customer to see if this is possible.

It may have happened because of a bad Internet connection. In this case, inform the eMop Support Team via Live Chat on your eMop app and we will press ‘Finish’ instead of you.

If you forget to press finish then you must contact the eMop Support Team by email emopper@emop.world or via Live Chat on your eMop app and inform us what time you finished. Be aware that in this case your job may be limited by the estimated time only. You won’t be paid if you worked longer.

You must only press ‘Finish’ when you are at the customers property and ready to leave. Be aware that the client receives a text message with time when you finished as soon as you ‘Finished’ work at your App.

This can happen because of bad Internet connection. In this case, inform the eMop Support Team via Live Chat on your eMop app and we will press ‘Start’ instead of you.

If you forgot to press start, inform eMop Support Team about the case by email emopper@emop.world or WhatsApp +44 7727 847547

write your Job ID and what time you really started. As soon as we confirm the time with the client, your job will be updated according to the requested time. Otherwise, if the client doesn’t confirm your ‘Start’ you will be paid only for the time when you started according to the App.

If you haven’t pressed ‘Start’ within 30 mins of the job starting, the system will give you a penalty fee equals to one hour of your payment. If you haven’t pressed start over one hour from the job start, the system will give you £40 because of ‘no show up’ and you will be deactivated from eMop Platform.

You must only press ‘Start’ when you are at the customers’ property and ready to start cleaning. Don’t ‘Start’ earlier than you arrived at the client’s place. Be aware that the client receives a text message when you press ‘Start’.

There are several reasons for that:

• Booking is cancelled by the Customer.
• Booking is auto cancelled by the system by reason of you cancel the new time of booking provided by customer rescheduling or cancel it by yourself
• Booking is cancelled by yourself
• Order has been moved to another date by reason of customer rescheduling
• If it was a double job, the job could be cancelled by the system because there wasn’t another eMopper that accepted this job.

All above cases are supported by PUSH notifications.

Also, you can check the lost order in History tab of left Slide menu.

If you are unsure please contact the Support Desk by WhatsApp  +44 7727 847547

The reason for this is because the client has made a request to change the time. You have 10 mins after the job time was changed to accept it. Otherwise, this job becomes available on the Platform for other eMoppers.

If you missed your 10 mins window, you can grab this order as usual in New Orders with no issue.

If you do not receive push-notifications about new jobs, that can be results for the few reasons:

• You are ‘Offline’ on the Mobile App. Please check it and make ‘Online’.
• You have no Internet reception. Be sure your signal is strong enough
• There aren’t any new jobs on the eMop platform at this moment

Please note that a bad Internet connection may affect receiving a PUSH notification, thus we suggest you double check ‘New Orders’ manually in ‘New Orders’ tab in a left slide menu.

Also, you can ‘Logout’ and ‘Login’ again. That should help.

It is possible that you may have accepted the job unknowingly. In this case, please cancel this job if it is 12 hours before the start. Otherwise, please contact the eMoppers Support Team via Live Chat on your eMop app .

To accept the job you need to ‘swipe’ on the screen. This function was created with a purpose to prevent you from accepting orders accidentally.

If you don’t plan to do the job, please cancel it as soon as possible.

Be aware that customers get a confirmation email every time you accept a job. When you cancel the job and nobody else accepts it again, eMop losing a customer.

Contact the support team if you get a penalty fee for the cancellation to find out if there is any option to remove it.

 

You will only be able to view the customers contact details 3 hours before the job can start. Good eMoppers should always text/call the customer to say “Hi” and confirm your arrival for later on.

Then check the section ‘Orders’ – > New Orders. If there is any new job on the platform you will see it on the list.

 

You will only be able to view the customers contact details 3 hours before the job can start. Good eMoppers should always text/call the customer to say “Hi” and confirm your arrival for later on.

To login to the Mobile App, you need to be authorised with eMop first. Once you have been authorised you will be asked to enter your mobile number after which we will send you a text message with a verification code which is only valid for 5 mins. After you enter this code and you will be able to login to the eMop platform