Booking Terms and Conditions

  1. Summary
  2. Introduction
  3. How to make a booking
  4. Payment
  5. Cancelling a booking
  6. Refunds
  7. Damages and loss items
  8. Liability
  9. Our right to vary these Booking Terms and Conditions
  10. Resolving issues
  11. General

These terms and conditions cover the rights and responsibilities between you, as a UK user, and eMop, a company incorporated in the United Kingdom under the laws of England and Wales registration number 10643724 eMop (“eMop”, “we” or “us”) in respect of any services of selected third-party service providers (the “eMoppers”) offered for booking via our website www.emop.co.uk.

Please read them carefully before you make a booking via eMop, as they will apply to your booking. By making a booking via the eMop, you confirm that you accept these terms and conditions and that you agree to comply with them. If there is anything you do not agree with, please do not make a booking. If there is anything you do not understand, please contact us at support@emop.world

Your acknowledgement of and agreement to eMop’s Сancellation Policies and Cancellation fees.

These Booking Terms and Conditions include your agreement that:

Cleaning service ordered via eMop are performed by eMoppers, under a separate contract with those eMoppers;

We are not responsible for the performance of service by those eMoppers except that in some cases, we may rearrange those service.

Your acknowledgement of and agreement to eMop’s Сancellation Policies and Cancellation fees.

We are not responsible for a loss of income, revenue, business, profits, anticipated savings, data or waste of management or office time.

We may amend these Booking Terms and Conditions from time to time, and the Booking Terms and Conditions in force at the time an Order is made will apply to that Order;

Nothing in these Booking Terms and Conditions affects your Statutory rights as a consumer or excludes or limits our liability if you suffer personal injury or death as a result of our negligence, or if you suffer loss or damage as a result of our fraud or fraudulent misrepresentation.

  • 1. Summary

This is a summary of our key booking terms and conditions. This should not be a substitute for reading the full version below.

 a. The services you can book via eMop Platform are sold by our eMoppers and not us. We are only responsible for arranging your booking and dealing with payment.

b. We are not responsible or liable for the services you receive from our eMoppers, but let us know if you encounter a problem or the service you receive falls short of your expectation and we’ll do our best to help out.

c. Please check all details and any restrictions relating to a service thoroughly before booking.

 d. If you want to cancel a booking, please read the Cancellation Policy before cancelling.

 e. If you want to contact us, please write to us at support@emop.world

  • 2. Introduction

    a. eMop Platform allows you to book and pay for a cleaning service from our eMoppers (Service). The Service is provided by our eMoppers, and not by us.

    b. When you make a booking, you create two legal contracts:

        i. A contract with us, under which we have certain responsibilities to you in relation to the booking and payment process as well as our standards maintaining. That contract is made on these Booking Terms and Conditions.

We are responsible for taking your bookings and making it available for eMoppers, and for dealing with payments made by you in relation to those bookings.

        ii. A contract between the eMopper in respect of the provision of the Service which you book via the eMop Platform. That contract may include terms which are notified to you prior to your making a booking on the eMop Platform.

The Service which you book via eMop Platform is the responsibility of the eMopper which provides them. We act as booking agent for eMoppers, therefore we are not responsible or liable to you for the actual Services that is booked through the eMop Platform.

    c. Because these two contracts are separate, please do not rely on any promises or claims written or verbally made by a eMopper to the extent that they purport to bind us to any additional or supplementary terms.

    d. We may amend these Booking Terms and Conditions from time to time. You should check these Booking Terms and Conditions each time you wish to make a booking via the eMop Platform, to make sure that you understand the terms which will apply at that time.

    e. We and our eMoppers are under a legal duty to provide the Service in conformity with the relevant contract. The Service shown on the eMop Platform is subject to availability and the images and/or descriptions of the Service on the eMop Platform are for illustrative purposes only – actual Service may vary from those images and/or descriptions, but we ask our eMoppers to ensure that they provide the Service in accordance with those descriptions. It is each eMopper’s responsibility to ensure that he or she provides the Service in accordance with those descriptions.

    f. We advise that you exercise caution and common sense to protect your personal safety and property, as you would when be interacting with any person whom you do not know. We have undertaken the Basic Disclosure via Disclosure Scotland, an identity check based on identifying documents, and a check for adverse financial history such as bankruptcies.

  • 3. How to make a booking

    a. You may only make a booking if you are aged over the age of legal majority in your jurisdiction. We may ask you to provide us with a valid proof of identity in a form reasonably acceptable to us upon request.

    b. You may only make a booking only under your name. If you make a booking under another person’s name, this person is responsible for contacting eMop regarding the job and all possible issues.

    c. You can select which Service you require, at what location, and the time for those Service to be provided via the eMop Platform. On selection of the relevant details, we will notify you of the cost and estimated required time of the Service based on those details. If you would like to go ahead, you may then submit the order (“Order”) to confirm your request.

    d. When you submit your order for Service, we will send you an email acknowledging receipt of that booking (“Order Confirmation”). The Order is subject to such confirmation, and the contract between you and the eMopper will be formed only when you are sent the Order Confirmation.

    e. You must treat an eMopper courteously and lawfully, and ensure that the location in which he/she provides the Service is safe and appropriate working environment is supplied for the eMopper, in compliance with all applicable laws and regulations.

    f. If you are a consumer, you have legal rights in relation to Service that are faulty or not as described. Advice about your legal rights is available from your local Citizen’s Advice Bureau or Trading Standards office. Nothing in these Booking Terms and Conditions will affect these legal rights.

  • 4. Payment

    a. The price of a Service will be quoted on the eMop Platform from time to time. Prices are subject to change at any time, in this case the eMop Platform will be updated accordingly.

    b. Prices are based on the specified hourly rate, which depends on factors such as location and booking time.

    c. Prices include VAT where applicable unless it is stated otherwise on the relevant page in relation to the Service on the eMop Platform.

    d. Any currency conversion costs or other charges incurred in making a payment will be borne by you in addition to the price due to us.

    e. Payment for the Service will be made after your order is accomplished and you will be charged based on the actual timing eMopper spent in your premises for cleaning. The amoud payable will be rounded up to the next minute and will be based on the rate shown to you on the website when you made your booking. You will be responsible for protecting the confidentiality of your username and any password or other security information used by you to access this payment facility and/or the eMop Platform.

    f. We take reasonable care to provide a functioning payment facility at all times, but cannot guarantee continuous, uninterrupted or secure access to such payment facility, nor can we guarantee that the facility is virus or error free. We also try to ensure that your payments are processed promptly, but it is often difficult to predict the amount of time needed to complete processing because it is dependent on many factors outside our control, such as delays in the banking system or in card networks. Access to our payment facility may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to provide reasonable notice of any scheduled interruptions and will do what we can to restore the facility as soon as reasonably possible.

    g. By accepting this Agreement, you are giving eMop (or a third-party payment processor on the eMop’s behalf) permission to charge your on-file credit card, debit card, or other approved methods of payment for fees that you owe the eMop. All information that you provide in connection with a purchase or transaction or other monetary transaction interaction with the Service must be accurate, complete, and current. You agree to pay all charges incurred by users of your credit card, debit card, or other payment method used in connection with a purchase or transaction or other monetary transaction interaction with the eMop at the prices in effect when such charges are incurred.

  • 5. Cancelling a booking

 a. In addition to your other legal rights as a consumer, you have the right to cancel an Order.

 b. Before cancellation, please read the Cancellation Policy to be aware of any late cancellation penalty fees you may have as a result of the cancellation.

  • 6. Refunds

eMop does not offer any refunds for services rendered, which is why we always encourage our customers to fully inspect the cleaning before your eMopper leaves to ensure that you are completely satisfied with the results. If you are not at the property and unable to do so then any issue must be reported within 24 hours completion of the service and we will attempt to rectify these issues.

  • 7. Damages and loss items

PLEASE BE ADVISED THAT WE LIMIT OUR LIABILITY FOR DAMAGE TO THE COST OF YOUR CLEANING AND WE ASSUME NO LIABILITY FOR DAMAGE OR LOSS OF ITEMS THAT ARE NOT SECURED PROPERLY OR THAT WERE DAMAGED PRIOR TO OUR CLEANING. (Example: heavy pictures hanging from thumbtacks, any type of floating shelves, etc.) Items of value, (monetary or sentimental) should be stored away and dusted & cleaned by the owner. In the unlikely event that something is damaged, you will be required to contact our Support Team immediately in order to submit a formal claim request through our insurers. 

Be advised that we accept claims during 48 h after the service was provided.

  • 8. Liability

The Service which you book via the eMop Platform is the responsibility of the eMopper who provides it. We are not responsible or liable to you for the actual Service provided by the eMopper that is booked through the eMop Platform to the fullest extent permissible by law.

    a. Under these Booking Terms and Conditions, we have certain obligations to you. These responsibilities are set out below.

Where we have been negligent and/or breached those obligations to you, we will be responsible for any loss or damage you suffer as a result, as long as the loss and/or damage is reasonably foreseeable. Loss or damage is reasonably foreseeable if it is an obvious consequence of our negligence or breach of contract, or would have been considered by you and us to be a likely consequence of it at the time you received the Order Confirmation.

        i. We are responsible for taking your bookings and making it available for eMoppers. Where we have been negligent and/or breached this obligation to you, for example if we have failed to pass on your booking after you have received your Order Confirmation, we will be liable for any reasonably foreseeable loss or damage you suffer as a result, up to a maximum amount of 125% of the fees you have paid under the applicable Order.

        ii. We are also responsible for dealing with payments made by you in relation to your bookings. Where we have been negligent and/or breached this obligation to you, for example if we have failed to pass on your payment to eMopper, we will be liable for any loss or damage you suffer as a result, up to a maximum amount of 100% of the fees you have paid under the applicable Order.

        iii. We are responsible for requiring our eMoppers to agree by contract that they have appropriate professional insurance and ensuring that they have passed a Basic Disclosure check from Disclosure Scotland (for more information, see http://www.disclosurescotland.co.uk/disclosureinformation/index.htm), an identity check based on identifying documents, a check for adverse financial history such as bankruptcies. Where we have been negligent and/or breached this obligation to you, we will be liable for any loss or damage you suffer as a result, up to a maximum amount of 125% of the fees you have paid under the applicable Order.

    b. Our liability won’t include any losses relating to your business, even if those losses are reasonably foreseeable. These types of losses include (for example) loss of income or revenue; loss of business; loss of profits; loss of anticipated savings; loss of data; or waste of management or office time.

    c. We do not exclude or limit our liability:

  • 9. Our right to vary these Booking Terms and Conditions

    a. We may revise these Booking Terms and Conditions from time to time in the following circumstances:

        i. If we change the process for accepting payment from you;

        ii. If there are changes in relevant laws and regulatory requirements;

        iii. If there are any other changes to our business that reasonably means we need to amend these Booking Terms and Conditions.

    b. Every time you make an Order via the eMop Platform, the Booking Terms and Conditions in force at that time will apply to the Order between you and us.

    c. Whenever we revise these Booking Terms and Conditions in accordance with this Clause 6, we will keep you informed and give you notice of this by stating that these Booking Terms and Conditions have been amended and the relevant date at the top of this page.

  • 10. Resolving issues

    a. If you would like to make a complaint or provide any feedback about one of our eMoppers or their Services, please contact us at support@emop.world as soon as possible. We’ll then contact the eMopper and try to resolve any issues on your behalf.

    b. If we’re unable to resolve the issue following contact with the eMopper, you may arrange for the re-performance of the disputed/complained about Services.

  • 11. General

  a. All communications and notices from you must be sent to us at support@emop.world. We may communicate and give notice to you via post, email or by posting notices on the eMop Platform.

  b. Please note our customer support hours in the United Kingdom are: 9 am- 6 pm.

  c. If any of these Booking Terms and Conditions are determined by a competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law. 

 d. These Booking Terms and conditions are governed by English law.

 e. We will try and solve any disagreements between us in relation to these Booking Terms and Conditions quickly and efficiently. If you are not happy with the way we deal with any such disagreement and you want to take court proceedings, you must do this in the United Kingdom.

Updated: 17.06.2019