Cancellation Policy

We believe time is valuable for both clients and eMoppers. That is why there is the Cancellation & Rescheduling Policy for both clients and eMoppers.

If a client cancels a job a few hours before the start time or at the last minute, our eMoppers lose their income and it messes with their schedule. Clients cancellation fees cover eMoppers’ time and the eMop platform costs.

Penalty

Fee

Cancellation/Rescheduling 12 hours before the start time if eMopper is assigned

No fee

Cancellation/Rescheduling between 6-12 hours before the start time if eMoppr is assigned

1 hour price fee

Cancellation/Rescheduling 6 hours less the start time if eMopper is assigned

2 hours price fee

No Show Up. If eMopper arrived, but the client is not reachable within 30 mins and the eMopper cannot access the client’s property.*

2 hours price fee

*Fee applied only if an eMopper reported the case to eMop and provided a print screen with unanswered calls to the client and pictures of the door of the client’s property.

Updated 17.06.2019