Cancellation Policy

Time is valuable for both clients and eMoppers. That is why we have introduced a Cancellation Policy for both clients and eMoppers, which also covers rescheduling.  By accepting our terms and conditions you accept the conditions set out in this cancellation policy.

If a client cancels a job 12 hours before the start time or at the last minute, our eMoppers lose their income and it messes with their schedule. Clients cancellation fees cover eMoppers’ time and the eMop platform costs.

Penalty

Fee

Cancellation/Rescheduling 12 hours before the start time if eMopper is assigned

No fee

Cancellation/Rescheduling between 6-12 hours before the start time if eMoppr is assigned

1 hour price fee*

Cancellation/Rescheduling 6 hours less the start time if eMopper is assigned

2 hours price fee*

No Show Up. 

If eMopper arrived, but the client is not reachable within 30 mins and the eMopper cannot access the client’s property.*

2 hours price fee*

*Amount of the fee depends on the rate. See pricing.
** Fee applied only if an eMopper reported the case to eMop and provided a print screen with unanswered calls to the client and pictures of the door of the client’s property.

 Updated 11.09.2019